Purchasing the good quality instrument from abroad , except choosing the qualified quality , but cooperating with a professional and reliable company is also very very important ! As buying abroad is not easy for site after-sale , very difficult to return back the goods for replacement when there is any mistake of product choosing or production , because the international business is involed with customs declaration and customs clearance , international transportation couriers , country’s foreign exchange departmenteven, etc. Even the loss due to unproper buying is within your budget , but the wasting time can be calculated .
What is more, field instrument is not simple and low vaule goods , the instruments should be offered based on many parameters of the site conditions.Let us take the flange pressure transmitter for example , before we arrange production , we need collect the parameters , such as the flange standard and size , the measuring medium , the measuring range ,explosion -proof requried or not ,what is the exact standard ,our standard outout 4-20mA+HART is for your request ? Any mistake during the collection proess , will lead to horrible result , maybe not be installed, can not be measured , resulting in delay in production or cause safety accidents .
Above all ,professional exporting company is your effective solution for buying abroad , Wepower Electronic is engaged in exporting field instruments many years, our high responsibility and high standard service idea let us keep rapid increasing in the brutal market competition! Now let us show the details of service procedures and proof to prove .
1)Confirm and collect all the site conditions and instrument parameters from customer , send to our experienced engineer to verify, or hold a meeting to discuss with differnt related departments. Although this colleting process require big patience and time , we believe it is very important and worthwile to do for every inquiry ! When we do not have the product can match your request , we would let customer know immediately , do not let them waste time with us , and try to offer the inforamation we know to give customer some reference .
2) We send the official quotation list or invoice to customer before order , let them confirm the information again to avoid any mistake occured . When customer arrange the payment ,we ask the bank slip to send our financial department to watch this payment , also our sale prepare the order plan to send to production department , ask the related department to prepare in advance too . As we know, for some countries , such us Turkey , the funds can be released by bank only by offering the order files for bank approval ,it may takes about 1-3 working days ( due to bank speed) ,but for our company , we do not wait till funds relased by bank , just get the news from bank that money is arrived . As far as we know ,This point is not executed even for the old customers in some other companies . It means that coopeation with our company- , your delivery time can be shortened 1-3 working days , that is very important and helpful policy for the urgent orders !
3) Our sale proactively inform our customer when payment comes to our bank ( not coming to our account ) ,and tell customer the estimated delivery time . Ask customer to confirm the order parameters if they delayed to offer to us .
4) Offer the finished product photo and package photo before ship to clients , double confirm their address and contact ,offer the shipment bill and track number to our clients once we get.
5) During customer’s clearance at their country , we are willing to offer any assistance we can, even some issue should be done by customer , we zealously contact the shipment courier to handle for our clients when there is any problem . Although customs clearnance is not our issue, we always adhere to the warm serivce to our clients for them to get the goods as earlier as possible !
6)We keep contacting with our clients to learn the performance of our sold instruments , we offer technical supports once customer have any questions during the lifespan .Customer’s satisfaction and demand is our moving direction , we always adhere to the high standard sevice procedures , sustain the high responsiblity for every client ! Thanks again for your turst to Wepower Electronic !
